Privacy notice

Dang It's Hot Ltd (“we”, “us”) is the controller of the personal data described here. Contact: [email protected].

• Your quote. Your name, email, optional mobile number, address and the answers you give about your home, plus any photos you add. We use them to work out your price, save your quote and contact you about it. Lawful basis: taking steps at your request before a contract.
• Saved progress. If you give your email early in the quote, we save your answers so you can come back, and, if you leave “Email me one reminder” ticked, we send one reminder if you don't finish (never more). Lawful basis: legitimate interests: finishing the quote you started.
• Your consents. We record what you agreed to, when, and the exact words you saw: keeping you posted about your quote, and (only if you ticked it) news and offers. If you ask us to tell you when we reach your area, we keep your email and postcode for that one message. Lawful basis: consent for marketing; legal obligation to keep a record of it.
• Your project. If you go ahead: survey measurements and notes, photos of your rooms, outside walls, fuse board and the installation (some with drawings on them to show where things go), your design and proposal, your acceptance (the name you typed, the time, and the IP address and browser details sent with it), install records, commissioning results, certificates, invoices and payments, messages we've sent you, and any issues you report. Lawful basis: performing our contract with you, and legal obligations (for example building regulations, F-gas and tax records).
• Texts. If you give a mobile number we text you about appointments, such as “your surveyor is on the way”. Operational texts never carry marketing. Lawful basis: performing our contract, or steps before it.
• Signing in. When you open a sign-in link from one of our emails, we set a cookie that keeps you signed in to your project page. Our staff and contractors sign in the same way, and we record who did what on each project. Lawful basis: legitimate interests: keeping your project secure.
• Usage analytics. Our own first-party analytics: pages viewed, approximate location (country and city, worked out by our hosting provider; we don't store your IP address), device type and how far you got through the quote. A random identifier is kept in your browser; it isn't linked to your name unless you save a quote. There are no third-party trackers and no advertising cookies. You can turn analytics off at any time. Lawful basis: legitimate interests: understanding and improving the service.
• Public property records. To design installations and decide where to offer our service, we use public data about properties (not people): Energy Performance Certificates, planning records and conservation-area maps. If we write to your address, the letter is addressed to the property, not a named person. You can ask us to stop. Lawful basis: legitimate interests.
• Video walkthroughs. Only if you use our capture app to send a narrated video of your home: the narration is transcribed and turned into a draft room list by AI service providers (OpenAI for transcription, Anthropic for the room list), who process it on our instructions. Lawful basis: taking steps at your request before a contract.

We only send news and offers by email if you ticked the box for them, and every one has an unsubscribe link. You can also email [email protected] at any time. We keep a note that you opted out so we don't contact you again. Messages about your quote or project (appointments, your proposal, your contract, safety) are not marketing; while you have a live quote or project we'll still send those, and they never include sales content.

• Our team and contractors. Surveyors, installers and electricians, including subcontractors, see the details of the jobs they're assigned to (your name, address, contact details, access notes, photos and design), and nothing about other customers or our costs.
• Service providers who process data on our instructions: Supabase (database and photo storage), Vercel (hosting), Resend (email), Twilio (texts), Stripe (card payments: Stripe handles your card details and we never see the full number), Ordnance Survey or getAddress.io (we send them only the postcode, to list the addresses at it) and postcodes.io (your browser checks the postcode you type there, and suggests postcodes as you type).
• Where the law requires it: for example registering electrical work with a competent-person scheme or building control, F-gas records, manufacturer warranty registration (in your name), and HMRC.

Some of these providers may process data outside the UK, under the safeguards UK law requires.

• Quotes you don't go ahead with: up to 24 months, then deleted.
• “Tell me when you're in my area” requests: until we've sent that one email, or 24 months, whichever comes first.
• Installations: for the life of the warranty and as long as the law requires us to keep records (for example six years for tax records), then deleted.
• Consent and opt-out records: as long as we hold your details, so we can show what you agreed to.
• Analytics events: up to 24 months.

You can ask for a copy of your data, ask us to correct or delete it, object to how we use it, ask us to restrict it, or withdraw consent at any time. Email [email protected] and we'll reply within one month. If you're unhappy with how we handle your data, you can complain to the Information Commissioner's Office (ico.org.uk).

We use two small cookies, both strictly necessary for something you asked for:

• Signing in: set when you open a sign-in link, it keeps you signed in to your project page (or, for our team, the staff tools).
• Your saved quote (dih_quote): set when you save a quote, it remembers for 7 days which quotes were saved from this browser, so “Book my home survey” can open your project straight away. It holds only the quote references, signed so it can't be altered, and it never signs you in to anything else.

The site also keeps a little data in your browser's storage: your in-progress quote (so you don't lose your answers) and, unless you turn analytics off, a random analytics identifier and how you first arrived (the referring site and any campaign tags in the link). Analytics off means we store nothing for analytics and send no usage events from this browser; your browser's Global Privacy Control signal counts as off. Clearing your browser data removes all of it.

If this notice changes materially we'll update this page and the date at the top. Questions? [email protected].