Our process
We rebuilt the whole journey, from “how much would it cost?” to a quietly humming system, around one idea: answer every question before an engineer sets foot in your home. Radical stuff, we know.
An example installation
Live example · click anythingThis is the actual timeline every customer gets. Click any step, including the greyed future ones, book dates, play the whole journey through. Nothing here is a mock-up.
Your installation
12 Larkhall Rise, SW4 7AA
Demo project. Click around freely, every step works and nothing is saved. The grey demo buttons play our side (site visit, courier, install crew).
Your floor plan
See exactly where everything goes, then give it the thumbs up.
Based on the proven layout for a 1930s semi. We fit this house type week in, week out.
Ground floor
- Living room3.5 kW wall-mounted indoor unit
First floor
- Main bedroom2.5 kW wall-mounted indoor unit
- Home office2.5 kW wall-mounted indoor unit
Not quite right? Nothing is final yet. The site visit walks every position with you, and changing your mind there is free.
Our commitments to you
- Your final quote lands within one working day
- Your site visit starts on time
- Your kit arrives on the agreed day
- Your install starts on the agreed day
- Handover inside the quoted install days
Miss one and money comes off your bill automatically. No chasing, no arguing.
Changing a date
A week's notice or more: free. Closer than that, one flat short-notice fee.
Short notice: site visit £25 · delivery £60 · installation £150. By then couriers and crews are already booked.
Updates
- Your survey was complete, so your final quote is already issued at the same fixed price.Thu 16 Jul, 11:54
- Your floor plan is ready to look at. No waiting, it's built from the proven layout for your house type.Thu 16 Jul, 11:54
- Project created. Your installation timeline starts here.Thu 16 Jul, 11:54
How it works, step by step
1. You survey your own home
Our guided survey walks you through your home room by room: how big each room is, which way it faces, where your fuse board is, where the outdoor unit could live. If we already know your address, most of it is pre-filled from public records. It replaces the traditional salesperson visit entirely.
2. We size the system properly
Behind the scenes, a heat-load model estimates the cooling each room needs from its size, glazing, orientation and use, then picks the smallest unit that comfortably covers it. Oversized units short-cycle and waste money; undersized ones never keep up. Sizing is the bit the industry most often gets wrong, so we automated it.
3. Your price is fixed, with a confidence score
Every quote comes with an Installation Confidence Score. A complete survey with photos scores high, and a high score means the price is guaranteed as-is. Missing details lower the score, and we tell you exactly what to add to lock it in. No on-the-day surprises, because the surprises got answered before we arrived.
4. Installation, documented end to end
Our engineers arrive with a job pack generated from your survey: unit positions, pipe routes, electrical work. Each installation step is photographed and quality-checked (pressure tests, vacuum readings, commissioning data) and your handover documents generate automatically.
5. It keeps working for years
Modern systems heat as well as cool, and ours are monitored: energy use, runtime and error codes flow into your customer portal. Instead of a blanket annual service charge, we tell you when your system actually needs attention.